TERMS & CONDITIONS
General
The following terms and conditions apply to all visitors or users of this site. By using this site, you agree to follow these terms and conditions, which may be modified by us at any time and updated on this site. In a case of breach of these conditions, the U.K. law will be applicable.
The terms and conditions which are applicable to the order are the terms and conditions which were published at the time the order was placed.
Annulation
LIFVE cannot be held liable for products not being available. In the case one or more products in an order are not available, LIFVE will contact and inform the customer via email that we (LIFVE) have amended their order either by removing the highlighted product(s) or cancelling the order as a whole. In these circumstances, should products be unavailable and the customer is aware and informed but the products have already been paid for LIFVE will ask the customer for his/her bank details in order to provide a refund of the amount paid for the products in question immediately. Customers also have the option to cancel or provide correct details if the address details are unclear. If LIFVE is unable to send the products to the customer due to incorrectly provided information LIFVE will inform the customer via email in writing that their order has been provided with incorrect information, we will ask for the customer to provide us with updated correct information via a reply to our email. If the customer is unresponsive after 48 hours, their order will be cancelled and the customer will be notified via the contact information they provided to LIFVE. A refund will be organised with the customer via email and we will ask for his/her bank information to refund the amount paid for the products. If all LIFVEs efforts are ignored and we are unable to provide a refund, the customer will hold full responsibility for any miscommunications and incorrect information.
Customers can also cancel their order up to 24 hours after the order was placed by contacting us. A refund will be organised with the customer via email and we will ask for his/her bank information to refund the amount paid for the products. How fast a refund is actually made depends on the payment method the customer chose to pay with when making their purchase. Should a customer find that a refund is taking an abnormal length of time, they are advised to contact their bank.
Orders
Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please re-check that the address you have listed in your order confirmation email is correct, if incorrect please get in touch with us via our contact page (Contact LIFVE) and supply us with your order number and the correct address.
We are not responsible for unfortunate events such as stolen or lost packages, during delivery of the item. Under all circumstances, the delivery company (Royal Mail) is responsible for any of all mail pieces that undergo delivery services. We will try our best to help all customers regarding missing packages.
LIFVE will NOT issue any refunds on returned products. We can offer exchanges within 14 days. Contact us regarding your issue.
Prices and invoicing
Prices are those shown on the site at the moment a customer places their order.
Prices stated during the purchasing process are expressed in GBP.
Product and service prices do not include transport costs: These will be charged separately and the customer must pay them in addition to the purchase price. Any discount the customer is allowed will be deducted from the price of the products at checkout.
LIFVE has the right to vary selling prices and transport costs at any time, although the products purchased and cost will always be invoiced as stated in the email which confirms the order These are the prices that will apply at the time of purchase, provided the products were available.
The customer agrees to LIFVE sending its invoices electronically.
Products will remain LIFVEs property until such time as the customer pays for them in full.
LIFVE uses Stripe and PayPal to handle online payments. LIFVE has no access to its customers' confidential payment details nor does it keep them.
LIFVE reserves the right to refuse any order from a customer with whom it is in the dispute or who has brought a dispute in the past.
LIFVE may also refuse any order should the customer should a customer not have paid for a previous order, Wholly or in part, where there is a serious assumption of abuse, abuse of law or bad faith.
Ordering products
Products that LIFVE offers are those that appear on the site (lifveclothing.com) at the time the customer implements their order subject to those products being available.
Every order can only be validly placed on the site.
LIFVE agrees to make every effort to deliver all orders as soon as possible.
All products LIFVE offers on sale on the site are described in good faith and as conscientiously and as accurately as possible, but all photographs on the website are of no contractual value whatsoever. LIFVE cannot accept any liability for any errors which may appear in the descriptions of the products, renders or photographs, including slight variations in colours and dimensions.
Notwithstanding any evidence the customer may have in writing, it is expressly agreed that data registered In LIFVEs systems, those of its hosting partners or internet payments alone shall constitute evidence of the communications, the content of the orders and the entire transactions which may have taken place between the parties.
To place an order the customer goes to the heading of their choice, chooses the size they wish to receive and then click 'add to cart'. This puts the article selected in the 'cart'. The customer can correct their order as long as they are in the 'cart'. If the customer wishes to follow through with their order, they must select a delivery method along with a payment method. The total amount that must be paid is displayed clearly throughout the whole billing process. Once the payment process is completed, the order is now final and cannot be changed. This is unless the customer explicitly asks to change the order via email or writing, his or her request is accepted by LIFVE and the order has not been shipped out yet.
The customer will receive an initial email confirming their order once they have made their purchase in any case. They will then get a second email when their order is dispatched.
Deliveries
When confirming an order, the customer can choose delivery to a given address.
Should the customer opt for delivery to a given address, LIFVE will do its best to tenure that the order is dispatched to the address provided within the estimated delivery time given on the selected delivery method on the delivery method page. The carrier will attend to that address and will hand over the package(s) to the addressee or anyone else present at that address. If no-one is there, a message will be left on the address stated which can be used to ask for another attempt to deliver, either to the same address or to one of the collection points.
LIFVE reserves the right to split orders into one or more deliveries as products are available. Each delivery will be accompanied by an email notification.
LIFVE uses Royal Mail as its main courier and any issues, lost products or damage during transport, LIFVE will not be responsible for. We will do our best to assist the customer with their order in this case by contacting the courier and getting details.
Returns
The customer has the right to cancel any order within 60 minutes of it being placed, once the time limit is exceeded LIFVE is not in the position to offer any refund(s).
In the rare case, the product(s) ordered are unwearable and severely damaged which we find to be highly unlikely as we quality check all garments before they are shipped the customer is obliged to contact LIFVE and we will manage the issue, LIFVE can exchange any item which is damaged and deemed unwearable within 48 hours after the customer has received it. This will be resolved via email or writing. Images must be shown of the item which is damaged via email. The customer is responsible for any delivery fees that occur during this process.
All options stated above require the same process by sending an email to; email@lifveclothing.com and including the following information: Order number, date of order, shipping address and products they wish to cancel. (Including the name, colour and size of each item) and their quantity.
Liability
LIFVE Clothing is run through Wix.com website creator and will not liable for any website issues.
LIFVE cannot be held liable for any damage to the customers' systems incurred through visiting the site including being hacked or any computer viruses.
LIFVE cannot be liable for any errors which may be in photographs, renderings or text used in describing products on the site.
LIFVE cannot be held liable for not delivering orders if they are out of stock or for reasons beyond our control, including circumstances of force majeure, including disturbances of or suspension of transport, post or communication services. in the event of a flood or fire, accidents or damage inherent in using the network.
In any cases where LIFVE is or could be held liable, LIFVEs liability will be limited to the amount the customer actually paid for the order concerned.
Whilst LIFVE tries to ensure that all details, descriptions and prices which appear on the site are accurate, errors may occur. If LIFVE discovers an error in the price of any products which a customer has ordered LIFVE will inform the customer of this as soon as possible and give the customer the option of confirming the order at the correct price or cancelling it. If LIFVE is unable to contact the customer the order will be cancelled. If the customer cancels and has already paid for the products, the customer will receive a full refund.